Refund Policy
Last updated: 16 October 2026.
Trials
Every product that offers a trial can be tested for 14 days before you buy. Please use the trial first.
Purchases
If a purchase does not work as described on the product page, contact [email protected] within 14 days of purchase. We will refund in full in most cases where the product cannot be used on your system as described.
Change of mind
You may request a full refund within 14 days of purchase, if you have not used a paid licence for production work. Using the trial does not prevent a refund. Request it at [email protected] with your order number.
Limits
- One refund per product per account, except a duplicate purchase made by mistake within 14 days, which is refunded in full.
- Refunds are not given after 14 days, or once a paid licence has been used to export or build projects beyond the trial, except as required by law or when the product does not work on your system as described.
- We may decline a refund where we find evidence of abuse (for example repeated purchase and refund cycles or sharing licences).
Duplicate or accidental purchases
Refunded in full if reported within 14 days.
How refunds are paid
Refunds go to the original payment method, processed by the merchant of record. Timing depends on your bank.
Your statutory rights
Nothing in this policy limits rights you have under mandatory consumer law where you live (for example the EU 14-day withdrawal right for digital content, which requires your consent to immediate delivery).